VCA Kennel Club Resort & Spa’s Client Privacy Policy covers the collection, use, and disclosure of personal information that may be collected by VCA Kennel Club Resort & Spa anytime you interact with VCA Kennel Club Resort & Spa, such as when you visit our website, or when you use VCA Kennel Club Resort & Spa services. Please take a moment to read the following to learn more about our information practices.
Why We Collect Personal Information: We collect your personal information because it helps us deliver a superior level of customer service. We only maintain information for clients who have actively used our services; no information is kept for visitors of our website or general information phones calls at our facility. The information collected helps us offer you and your pet the best service and care we can.
What Information We Collect and How We May Use it: We collect information such as your name, address, email address, credit card number, and phone numbers. We also collect information about your pet(s) such as vaccine history and veterinarian name. We use the information to help us maintain a complete record of you and your pet(s). This is to provide superior customer service to you and superior care of your pet(s). Credit card information is collected as a guaranty for the products and/or services we are extending to you. We also use them for payments for veterinary services if your pet requires such service while in our care. With your permission, we also may use the credit card for a prepaid deposit at holiday times, peak times, or for extended stays. Most importantly, we use the phone numbers collected to contact you in case of a question, concern, or emergency concerning your pet.
VCA Kennel Club Resort & Spa takes your privacy very seriously. VCA Kennel Club Resort & Spa does not sell or rent your contact information to other marketers.
How We Protect Your Personal Information: VCA Kennel Club Resort & Spa takes precautions — including administrative, technical, and physical measures — to safeguard your personal information against loss, theft, and misuse, as well as unauthorized access. Our website uses Secure Sockets Layer (SSL) encryption on all web pages where personal information is required. Doing so protects the confidentiality of your personal information while it’s transmitted over the Internet.
Cookies and Other Technologies: As is standard practice on many corporate websites, VCA Kennel Club Resort & Spa’s website uses “cookies” and other technologies to help us understand which parts of our websites are the most popular, where our visitors are going, and how much time they spend there. We also gather certain information automatically and store it in log files. This information includes Internet Protocol (IP) addresses, browser type, Internet Service Provider (ISP), referring/exit pages, operating system, and date/time stamp. We use this information, which does not identify individual users, to analyze trends, to administer the site, to track users’ movements around the site and to gather demographic information about our user base as a whole. VCA Kennel Club Resort & Spa will not use the information collected to market directly to that person.
Our Commitment To Your Privacy: As we said, VCA Kennel Club Resort & Spa takes protecting your privacy very seriously. To make sure your personal information is secure, we communicate these guidelines to our employees and strictly enforce privacy safeguards within the company.
Last updated July 1, 2008
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