3301 Fujita Street • Torrance, CA • 90505 • 310-539-2201

Resort Policies & Information

We want your pet’s vacation to be the best ever. For the safety and comfort of all of our guests, we do have a few policies. If you have a question that is not answered here, be sure to check our FAQ page.

All accommodations are on a first-arrived, first-served basis. While every effort is made to accommodate special requests, we cannot guarantee the availability of any particular accommodation.
Check-In is any time our lobby is open. After-Hours available with an appointment. Call us for details. See Our Location.
Check-Out time is 11:00AM daily. Guests staying after 11:00AM are subject to an additional day's boarding charge.

Custom Menu
We proudly serve Science Diet® varieties of food and all meals are included with your pet's stay. Dogs arriving with their own food are subject to a $5.00 per day custom menu charge. Therapeutic diets from your veterinarian are excluded from an additional charge.
Vaccine Requirements
For the health of all of our guests, we do require vaccinations as follows:
Bordetella (canine cough) within 12 months of boarding.
Canine Influenza Virus (CIV) within 12 months of boarding.
Distemper/Parvo (DHPP) per your veterinarian's protocol.
Rabies within 1-3 years, depending on dog’s age.
Leptospirosis* within 12 months of boarding.
*Required after November 15, 2021.

FVRCP per your veterinarian's protocol.

See our information page for details.
For holiday reservations, a deposit of $50 minimum, up to the highest value of the type of accommodation booked will be required. For example, a guest splitting their stay between the VIP Room and Garden Room is subject to a deposit of $75. All deposits paid are subject to forfeiture if you cancel your reservation past the cancellation date (1-2 weeks prior to holiday, depending on the holiday). Ask your concierge for more details when booking your pet's stay.

When you book your pet's stay in our VIP Room or Garden Room, we will collect a deposit equal to the maximum night's stay. If you do not use the reservation and do not call to cancel, you will forfeit the deposit.

Bath Policy
All dogs staying longer than 5 days require a bath upon departure. When a bath is given on the departure date, the check-out time is waived–you may pick up until closing, only incurring the price of the bath, not another day's boarding charge.
Flea Policy
All pets arriving with fleas or signs of fleas (i.e., flea dirt) are subject to an arrival flea bath and SimpleGuard® application at owner's expense.
After Hours Services
With prior arrangement, you can drop off or pick up outside of our regular hours. We offer this service from 6:00PM-9:00PM nightly and from 7:30AM until opening time on Saturday and Sunday only. There is an additional charge of $25.00. On a holiday the charge is $40.00.

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Copyright 2021, VCA Kennel Club Resort & Spa, an affiliate of VCA Animal Hospitals.
All rights reserved. All rates and information current as of February 1, 2021.

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